99xbd's Privacy Policy – Your Data Is Our Responsibility

1Introduction & Scope

99xbd (referred to herein as "we", "us", or "the Platform") is an internationally licensed online betting and gaming platform. We are fully committed to protecting the privacy of our users.

This privacy policy has been written with users across all regions, including Bangladesh, in mind. It complies with GDPR and international data protection standards. It applies equally to the 99xbd website, mobile app, and all digital services.

• Applicable Services: Website, mobile app, live chat support, and all digital services.
• Legal basis: In accordance with international data protection laws and licensor regulations.
• Language: The Bengali version is provided for convenience; the English version shall prevail in any legal dispute.
• Consent: By using the platform, you are deemed to have accepted this policy.

2What Data We Collect

We collect only the minimum data strictly necessary to provide our services. We do not seek any excessive or irrelevant information. The table below details exactly what data we collect and in what context.

3How We Use Your Information

Collected data is used solely for its stated purpose. Any use beyond that requires your prior consent. The core principle of 99xbd's privacy policy is simple — data is collected to deliver a service, not to run a business.

• Account management: To create, verify, and keep your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To handle your complaints and inquiries.
• Security: To detect fraud, hacking, and unauthorized access.
• Legal obligations: To comply with directives from government or regulatory authorities.
• Service Improvement: To analyze and improve your platform experience.
• Responsible Gaming: To identify problematic gaming patterns and provide timely support.
• Notice (Optional): To inform you about promotions and offers, which you can opt out of at any time.

4Data Sharing & Third-Party Policy

99xbd never sells your personal data or shares it with advertisers. In limited circumstances, however, necessary information may be shared with trusted partners.

• Payment Providers: Mobile Banking, Nagad, Rocket — information required solely for payment processing.
• KYC services: Authorized identity verification providers — used solely for the verification process.
• Legal authorities: Only the specific data required under a valid order from a court or government authority.
• Security Agencies: Cross-checked against international blacklist databases to prevent fraud.
• Group Companies: Authorized affiliates of 99xbd — all bound by the same privacy policy.

5Cookies & Tracking Technologies

99xbd uses cookies and similar technologies to enhance your experience on our website. These are small files stored in your browser that help the site recognize you.

• Essential cookies: Required for login sessions and site security — the site cannot function without these.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand which pages are used most — without collecting personal data.
• Security Cookies: To detect suspicious logins and identify fraudulent activity.

You can disable non-essential cookies from your browser settings. Note that disabling essential cookies may cause some features of the site to stop working.

6Data Retention Period

We do not retain your data indefinitely. A specific retention period is defined for each category of data.

• Account information: Throughout the active account period and up to 5 years after closure.
• Financial transactions: Up to 7 years, as required by law.
• KYC documents: Up to 5 years after account closure.
• Customer Service Records: 2 years from the date of last contact.
• Device & Log Information: Up to 1 year, after which it is automatically deleted.
• Marketing Consent: Retained until you cancel.

7Your Privacy Rights

As a 99xbd user, you have the rights listed below. You may contact our support team at any time to exercise these rights.

8Minor Protection

99xbd strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any personal data from minors.

• Age Verification: Age verification is mandatory at registration and is confirmed via national ID.
• Data Deletion: If someone registers by mistake and is later found to be a minor, all their data will be deleted immediately.
• Parental controls: If parents have any concerns, they can reach out to our support team and we will act promptly.
• Parental Controls: We recommend using parental control software as an additional safeguard.

9Data Security Measures

We use industry-leading technology to protect your data. Beyond the technology itself, our team also undergoes regular security training.

• SSL/TLS encryption: All data transfers across the website and app are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security has been added to the login process.
• Firewall & DDoS Protection: Robust measures to protect servers against external attacks.
• Encrypted storage: All sensitive data stored in the database is encrypted.
• Access control: Only authorized personnel have access to specific data.
• Regular Backups: Automated backups to minimize the risk of data loss.
• Incident response: In the event of a security incident, affected users will be notified within 72 hours.

10Privacy Policy Updates

We may update this privacy policy from time to time. Changes may occur due to new legal requirements, technological developments, or service expansions.

• Notice: For significant changes, advance notice will be provided via email or in-app notification.
• Effective Date: The "Last Updated" date will be clearly displayed at the top of each version.
• Consent: Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous Versions: Previous versions of this policy will be provided upon request.

11Contact & Complaints

For any privacy-related questions, requests, or complaints, you can reach our dedicated privacy team. We aim to respond within 48 hours.

• Email: [email protected]
• Live Chat: Chat with us directly via the website or app.
• Response Time: Typically within 24–48 hours.
• Complaint process: You will receive a detailed response within 7 business days of submitting a complaint.